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隐私政策 I. Introduction Aged Care Ambassadors Pty Ltd is dedicated to promoting a culture of integrity and accountability, where our team upholds the highest standards of governance and ethical conduct, and feels empowered to safely raise concerns. We acknowledge that those who have a work, service, or client relationship with Aged Care Ambassadors or its business are often the first to recognize when something may be amiss. AGED CARE AMBASSADOR WHISTLEBLOWING POLICY Aged Care Ambassadors encourages the reporting of all suspected misconduct and is committed to ensuring that whistle-blowers are protected and supported throughout the process. II. Persons eligible for making a disclosure: This policy applies to all current or former directors, officers, employees, volunteers, or individuals with a connection to Aged Care Ambassadors, including contractors, consultants, suppliers, auditors, or relatives and dependents of these individuals or their spouses. III. Matters which can be reported: Disclosures are encouraged when there are reasonable grounds to suspect that Aged Care Ambassadors has engaged in conduct that: is dishonest, fraudulent, or corrupt; is unethical, misleading, or deceptive, such as acting dishonestly, altering records, or making false entries in books and records; involves questionable accounting practices or deliberate breaches of Aged Care Ambassadors' policies; ​ is potentially harmful to Aged Care Ambassadors, such as maladministration or significant waste of resources; IV. How to make a disclosure Your disclosure will be handled by the assessment and investigation process outlined in the Aged Care Ambassadors Whistleblowing Policy. This policy can be accessed through the client's Brevity Software system or our office. When disclosures are made under the policy, protections such as confidentiality, anonymity, and safeguards against retaliation or detriment will apply. A disclosure can be made to Aged Care Ambassadors Pty Ltd can be made through any of the following means: Aged Care Ambassadors Disclosure Form Email: info@agedcareambassadors.com.au Telephone: 0435 615 132 Po Box: Box Number, Noosa Civic, Queensland.

我们相信，牢固的联系是关键。 老年护理大使帮助人们在社区和家中过上成功、积极和有意义的生活。我们提供全面的老年护理服务，确保获得上门支持，帮助人们保持联系并留在心之所向的地方。 查看套餐 联系我们 为什么要使用老年护理大使？ 我们相信与人建立联系的重要性。你听说过蓝色区域吗？ 这些地区的人们寿命特别长，而且健康。关键因素包括生活方式、饮食、身体健康、环境、社会关系和目标。 作为一家由退伍军人创立和拥有的组织，我们深知联系和归属感的重要性。我们致力于确保您获得所需的支持和有意义的护理，让您过上最好的生活。 家庭护理套餐 家庭护理套餐旨在让老年人能够享受到家庭护理。这项由政府资助的计划根据老年人的需求，为他们提供一系列家庭护理服务，使他们能够继续独立在家生活。 如果您年龄超过 65 岁，并且需要在家中获得一些额外的支持，您可以通过政府机构 My Aged Care 申请评估，以申请家庭护理套餐。 立即申请 我们的服务 Our range of services is developed to meet your individual needs and preferences. Serviced by a team of experts, speak to one of our friendly team members to learn more about how we can help you. 24 Hour Care Cleaning and Household Tasks Administration Community Involvement Companionship Gardening Staying Active Meal Preparation and Groceries Medication Management Personal Assistance Respite Care Social Support & Outings 老年护理大使团队提供卓越的社会支持、管理、食品购物和所有其他家庭支持。他们可靠、友好、值得信赖，确保我得到最高水平的护理和支持。 Valma T - 太平洋天堂，阳光海岸 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 开始使用

护理包 安心 家庭护理套餐是保持独立和享受内心平静的绝佳方式。这些套餐提供的资金可用于日常帮助，如清洁、园艺和个人护理。它们还提供社区支持，包括交通和社会服务。如果您年满 65 岁（原住民或托雷斯海峡岛民为 50 岁），需要一些日常帮助，并且拥有 Medicare 卡，您可以申请家庭护理套餐。 查看套餐 申请简单 要了解您是否有资格获得护理支持，请遵循我们的 4 个简单步骤。 01 致电 My Aged Care，电话： 1800 200 422 请致电我们，进行由老年护理评估团队/服务 (ACAT/ACAS) 完成的全面评估。请确保您随身携带 Medicare 卡。如果您代表某人致电，则他们需要与您在一起以表示口头同意，然后您才能代表他们发言。 02 完成综合评估。 An ACAT Assessor will visit you in your home and run through a range of questions to help them understand your current situation. It’s a great idea to be prepared for these questions – write down a list of all the things that you are struggling with and finding difficult. Don’t try and put on your “best face”, talk honestly about your needs so that you can get the help you deserve. Additionally, if you receive informal support, for example, from family members, write down what you wouldn’t be able to do if they weren’t there to help you. 03 您将收到一封来自 My Aged Care 的信件，其中包含您的评估结果。 综合评估后，将确定您的计划的资助金额。计划的分配基于国家优先系统。您将通过邮件收到资助金额通知。请注意，资助可能需要 3-6 个月才能到账。 您可能还已获准入住住宅暂养中心或养老院——您不需要使用这些服务，但如果您需要，它们随时可用。如果您立即需要护理，请向 My Aged Care 咨询您在等待期间可以获得的其他政府补贴。 04 等待任务！ 如果您获准使用家庭护理套餐，最后一步就是等待资金分配。这个等待时间可能相当长，特别是如果您已获准使用 3 级或 4 级套餐。一旦分配，您将收到一封来自 My Aged care 的信函，告知您此事。这封信中包含您的唯一推荐代码，您选择的提供商将需要该代码才能开始提供服务。 护理套餐级别 1级 包裹 基本级别的护理需求。 大约 $10,589 2 级 包裹 Low level care needs 大约 18,622美元 3 级 包裹 非常有帮助。 大约 $40,530 4 级 包裹 全心全意照顾。 大约 $61,440 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 开始使用

常见问题 问：我可以使用我的家庭护理套餐来做什么？ 家庭护理套餐可用于多种服务，如清洁、护理服务和社会支持。您可以通过访问我的老年护理网站 www.myagedcare.gov.au 详细了解家庭护理套餐的覆盖范围 Q. How do I apply? 您可以申请家庭护理套餐，您需要通过致电1800 200 422 或在线注册向 My Aged Care 注册。 问：我需要做收入评估才能获得家庭护理套餐吗？ 是的，老年护理评估小组 (ACAT) 将进行上门评估，以确定您的资格和护理级别。 Q. What doesn't a Home Care Package cover? 家庭护理套餐确实涵盖了广泛的服务，但是，有些服务不在家庭护理套餐的涵盖范围内。不符合条件的服务包括：支付抵押贷款或住房费用、旅行和假期、医疗保险涵盖的服务、药物、超出护理要求的家庭改造和娱乐活动。 问：家庭护理套餐如何使用？ 家庭护理计划是联邦政府拨付的资金，用于需要额外家庭护理的澳大利亚老年人。 问：我如何知道我有多少资金？ 资金由您的家庭护理套餐级别决定，评估后将为您分配该级别。级别范围为 1-4，资金根据所需护理级别分配。 Q. Do I qualify for a Home Care Package? 如果您偶尔需要日常事务上的协助、年龄超过 65 岁（原住民或托雷斯海峡岛民为 50 岁或以上）并且拥有医疗保险卡，您可以获得家庭护理套餐。 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 开始使用

价格 优质护理，安心无忧 Support Steps 护理和价格 条款和条件 2024 年 7 月 1 日生效 服务免征商品及服务税 最短服务时间为 30 分钟，之后以 15 分钟为增量。 30 分钟的直接护理服务按小时费率的 65% 收费 过夜：从晚上 6 点到早上 6 点提供 12 小时过夜服务，包括从晚上 6 点到晚上 10 点的活跃护理和从晚上 10 点到早上 6 点的非活跃期。如有需要，可在非活跃期内提供最多 2 小时的护理。 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 开始使用

隐私政策 Privacy This privacy notice provides you with details of how we collect and process your personal data through your use of our site agedcareambassadors.com.au including any information you may provide through our site when you purchase a product or service, sign up for our newsletter or take part in a prize draw or competition. By providing us with your data, you warrant to us that you are over 13 years of age. Aged Care Ambassadors is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). Contact Details Our full details are: Full name of legal entity: Aged Care Ambassadors Email address: info@agedcareambassadors.com.au If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk ). We would be grateful if you would contact us first if you have a complaint so that we can try to resolve it for you. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at infoexeevents.co.uk 2. What data do we collect about you? Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows: Identity Data may include your first name, last name, username, title, date of birth, and gender. Contact Data may include your billing address, delivery address, email address, and telephone numbers. Financial Data may include your bank account and payment card details. Transaction Data may include details about payments between us and other details of purchases made by you. Technical Data may include your login data, internet protocol addresses, browser type, and version, browser plug-in types and versions, time zone setting and location, operating system and platform, and other technology on the devices you use to access this site. Profile Data may include your interests, preferences, feedback, and survey responses. Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties' communication preferences. We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is when we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data. Sensitive Data We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offenses. Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time. 3. How we collect your personal data We collect data about you through a variety of different methods including: Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email, or otherwise, including when you: order our products or services; to start up a business relationship and business development inquiry subscribe to our service or publications; request resources or marketing be sent to you; enter a competition, prize draw, promotion or survey; or give us feedback. Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions, and usage patterns. We collect this data by using cookies, server logs, and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at agedcareambassadors.com.au/cookies for further details. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below analytics providers such as Google based outside the EU; search information providers [such as [Linked In, Google] based [inside OR outside] the EU]. Identity and Contact Data from data brokers or aggregators [such as Electricalmarketing based [inside OR outside] the EU]. Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU. ​ 4. How we use your personal data We will only use your personal data when legally permitted. The most common uses of your personal data are: Where we need to perform the contract between us. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at info@agedcareambassadors.com.au Purposes for processing your personal data Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant. We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at infoexeevents.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose/ActivityType of dataLawful basis for processing To process and deliver your order including a. Identity b. ContactPerformance of a contract with you To process and deliver your order including: a. Manage payments, fees, and charges b. Collect and recover money owed to the USA. Identity b. Contact c. Financial d. Transaction e. Marketing and Communications. Performance of a contract with you b. Necessary for our legitimate interests to recover debts owed to us To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy. Identity b. Contact c. Profile d. Marketing and Communications. Performance of a contract with you b. Necessary to comply with a legal obligation c. Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services To enable you to partake in a prize draw, or competition or complete a survey. Identity b. Contact c. Profile d. Usage e. Marketing and Communications. Necessary for our legitimate interests to study how customers use our products/services, develop them, and grow our business To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)a. Identity b. Contact c. Technical. Necessary for our legitimate interests in running our business, provision of administration and IT services, and network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise b. Necessary to comply with a legal obligation To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising. Identity b. Contact c. Profile d. Usage e. Marketing and Communications f. TechnicalNecessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences. Identity b. UsageNecessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business, and to inform our marketing strategy Marketing communications You will receive marketing communications from us if you have: requested information from us purchased goods or services from us; or if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and in each case, you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at info@agedcareambassadors.com.au at any time Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions. Change of purpose We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at info@agedcareambassadors.com.au If we need to use your data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing. We may process your data without your knowledge or consent where this is required or permitted by law. ​ 5. Disclosures of your data We may have to share your data with the parties set out below for the purposes set out in the table in paragraph 4 above: Other companies in our group provide IT and system administration services and undertake leadership reporting. Service providers who provide IT and system administration services. Professional advisers including lawyers, bankers, auditors, and insurers provide consultancy, banking, legal, insurance, and accounting services. HM Revenue & Customs, regulators, and other authorities based in the United Kingdom and other relevant jurisdictions require reporting of processing activities in certain circumstances. Talent, Celebrity, and Marketing agencies Third parties to whom we sell, transfer or merge parts of our business or our assets. We require all third parties to whom we transfer your data to respect the security of your data and to treat it by the law. We only allow such third parties to process your data for specified purposes and by our instructions. ​ 6. International transfers We share your data within our group of companies which involves transferring your data outside the European Economic Area (EEA).] Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria. Many of our third-party service providers are based outside the European Economic Area (EEA) so their processing of your data will involve a transfer of data outside the EEA. Whenever we transfer your data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented: We will only transfer your data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. Please email us at info@exeevents.co.uk if you want further information on the specific mechanism used by us when transferring your data out of the EEA. ​ 7. Data security We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know such data. They will only process your data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. ​ 8. Data retention We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see below for further information. In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. ​ 9. Your legal rights Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to: Request access to your personal data. Request correction of your personal data. Request the erasure of your personal data. Object to processing of your personal data. Request restriction of processing your personal data. Request transfer of your personal data. Right, to withdraw consent. You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at info@agedcareambassadors.com.au ​ You will not have to pay a fee to access your data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information about your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. ​ 10. Third-Party Links This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. ​ 11. Cookies You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see info@agedcareambassadors.com.au

反馈和投诉 在 Aged Care Ambassadors，我们努力提供最好的服务。我们也非常重视反馈和投诉，并随时欢迎您的想法和反馈，以确保我们能够继续提供最好的护理。 如何提交反馈 致电我们 0412392340 周一至周五上午 8 点至下午 4 点 在线完成 Submit an online form 给我们发电子邮件 info@gedcareambassadors.com.au 反馈及投诉查询 *Details of my compliment, complaint or feedback *Your first name Your date of birth Enter Your Phone Number *Your surname Enter Your Email Address Send Message Thank You for Reaching Out! 如果代表老年护理大使客户填写， 请填写以下字段： *Your first name *Your surname Your date of birth Send Message Thank You for Reaching Out!

曲奇饼 介绍 欢迎访问 Aged Care Ambassadors 网站。本 Cookie 政策解释了什么是 Cookie、我们如何使用 Cookie 以及您对 Cookie 使用的选择。继续使用我们的网站，即表示您同意我们根据本政策使用 Cookie。 什么是 Cookie？ Cookie 是当您访问网站时存储在您的设备（计算机、智能手机、平板电脑）上的小型文本文件。它们帮助网站记住有关您访问的信息，使网站对您更有用。Cookie 可以是“持久性”Cookie 或“会话”Cookie。持久性 Cookie 会在您的设备上保留一段时间或直到您将其删除，而会话 Cookie 会在您关闭浏览器时被删除。 我们如何使用 Cookie Aged Care Ambassadors 使用 Cookie 来提升您在我们网站上的体验。Cookie 帮助我们了解您如何使用我们的网站，并使我们能够改进我们的服务。我们使用的 Cookie 类型包括： 基本 Cookie：这些 Cookie 是网站正常运行所必需的。它们使您能够浏览我们的网站并使用其功能，例如访问安全区域。 性能 Cookie：这些 Cookie 收集有关您如何使用我们网站的信息，例如您最常访问哪些页面。这些数据有助于我们改进网站的功能和用户体验。 功能性 Cookie：这些 Cookie 允许网站记住您的选择，例如您的语言偏好或您所在的地区，从而提供更加个性化的体验。 分析 Cookie：我们使用这些 Cookie 收集有关访客的统计信息。这些数据有助于我们了解用户如何与我们的网站互动以及我们可以在哪些方面进行改进。 第三方 Cookie 我们还可能使用由值得信赖的合作伙伴提供的第三方 Cookie。这些 Cookie 用于分析目的，以跟踪和衡量我们网站的使用情况，确保我们能够继续制作引人入胜的内容。第三方 Cookie 受各自提供商的隐私政策约束。 管理 Cookie 您有权接受或拒绝 Cookie。大多数网络浏览器会自动接受 Cookie，但如果您愿意，通常可以修改浏览器设置以拒绝 Cookie。请注意，禁用 Cookie 可能会影响我们网站的功能以及您使用某些功能的能力。 本政策的变更 我们可能会不时更新本 Cookie 政策，以反映我们的做法变化或出于其他运营、法律或监管原因。我们鼓励您定期查看本政策，以了解我们对 Cookie 的使用情况。 联系我们 如果您对我们的 Cookie 政策有任何疑问或担忧，请通过以下方式联系我们： 老年护理大使 电子邮件: info@agedcareambassadors.com.au 电话： 0412392340 地址： 格雷布街 3/12 号单元 佩雷吉安海滩 昆士兰州 4573 感谢您访问 Aged Care Ambassadors。您的隐私对我们很重要，我们致力于保护您的个人信息，同时为您提供宝贵的在线体验。

进行推荐 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 名* 姓* 电子邮件* 电话 组织名称* 职称 客户名称* 客户电话号码* 会员邮政编码 客户端地址 支撑类型 请选择 附加信息 请提供有关所需支持的更多信息。 申请 Rather talk to someone? 请致电 0435 615 132

无障碍设施 Accessibility statement for agedcareambassadors.com.au ​ This accessibility statement applies to agedcareambassadors.com.au . ​ This website is run by Aged Care Ambassadors. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels, and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible is this website is We know some parts of this website are not fully accessible:​ the text will not reflow in a single column when you change the size of the browser window you cannot modify the line height or spacing of the text most older PDF documents are not fully accessible to screen reader software live video streams do not have captions some of our online forms are difficult to navigate using just a keyboard you cannot skip to the main content when using a screen reader there’s a limit to how far you can magnify the map on our ‘Contact Us page. ​ Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille:​ email info@agedcareambassadors.com.au We’ll consider your request and get back to you in 7 working days. ​ Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@agedcareambassadors.com.au ​ ​ Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). ​ ​ Technical information about this website’s accessibility ​ Aged Care Ambassadors is committed to making its website accessible, by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. ​ Compliance status ​ This website complies with the Web Content Accessibility Guidelines version 2.1 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. ​ Non-compliance with the accessibility regulations Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by July 2024. When we publish new content we’ll make sure our use of images meets accessibility standards. ​ ​ Navigation and accessing information There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. Users can’t change text size without some of the content overlapping. ​ Disproportionate burden This statement was prepared on [31/06/24]. It was last reviewed on [29/07/24]. This website was last tested on [07/08/24]. The test was carried out by [agedcareambassadors.com.au]. We used this approach to decide on a sample of pages to test agedcareambassadors.com.au

条款和条件 Welcome to Aged Care Ambassadors. These terms and conditions outline the rules and regulations for the use of our website, located at [Website URL]. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the Aged Care Ambassadors' website if you do not accept all of the terms and conditions stated on this page. 1. Introduction Aged Care Ambassadors (referred to as "we", "us", or "our") provide information, resources, and services related to aged care. The following terms and conditions govern your use of our website. 2. Intellectual Property Rights Unless otherwise stated, Aged Care Ambassadors and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from https://www.agedcareambassadors.com.au/ for your personal use, subject to restrictions set in these terms and conditions. You must not: Republish material from this website without prior written consent. Sell, rent, or sub-license material from this website. Reproduce, duplicate, or copy material from this website for commercial purposes. Redistribute content from this website unless the content is specifically made for redistribution. 3. User Content In these terms and conditions, "your user content ​ 4. User Content 4.1 Submission of Content: You may submit content, including but not limited to text, images, and other materials (collectively, "User Content"), to the website. By submitting User Content, you grant Aged Care Ambassadors a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. ​ 4.2 Responsibility for Content: You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to submit the User Content and that it does not violate any third-party rights, including intellectual property rights privacy rights, or any applicable laws. 4.3 Prohibited Content: You agree not to submit any User Content that is unlawful, defamatory, libelous, harassing, threatening, abusive, obscene, vulgar, pornographic, harmful, or otherwise objectionable. Aged Care Ambassadors reserves the right, but is not obligated, to remove any User Content that violates these Terms or is otherwise inappropriate. ​ 5. Intellectual Property All content on this website, including text, graphics, logos, images, and software, is the property of Aged Care Ambassadors or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission. 6. Disclaimer of Warranties This website is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Aged Care Ambassadors does not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website is free of viruses or other harmful components. ​ 7. Limitation of Liability To the fullest extent permitted by law, Aged Care Ambassadors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website, even if we have been advised of the possibility of such damages. ​ 8. Indemnification You agree to indemnify, defend, and hold harmless Aged Care Ambassadors, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the website or your violation of these Terms. ​ 9. Governing Law These Terms shall be governed by and construed by the laws of Australia, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Australia. ​ 10. Contact Information If you have any questions or concerns about these Terms, please contact us at: Aged Care Ambassadors [Unit 3/12 Grebe St, Peregian Beach QLD 4573] Phone: [0412392340 ] By using the Aged Care Ambassadors website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

关于我们 我们的使命、愿景和价值观 使命 老年护理大使 (ACA) 致力于为有需要的人提供有价值、优质、贴心和灵活的以人为本的护理服务，以便人们能够继续在家中生活。 我们将努力提供一个环境，鼓励我们的管理和护理团队继续学习和发展专业技能和个人成长。 董事会 总计有40多年的经验。 在 Aged Care Ambassadors (ACA)，我们的董事会成员拥有丰富的专业知识和多元化背景，非常适合为我们的退伍军人和老年护理客户提供个性化护理。我们的管理团队在医疗保健和业务管理方面拥有超过 40 年的综合经验，在残疾、心理健康和老年护理方面拥有独特的个人生活经验。 ACA 董事会致力于保持最高标准的护理。他们专注于员工培训、监督、评估、个人服务规划以及维护服务用户权利。他们结合经验和承诺确保我们的客户获得根据其独特需求量身定制的最佳护理和支持。 经验 我们的董事会包括经验丰富的退役军人，他们在项目管理、业务管理、战略规划和运营能力方面经验丰富。这种多元化的技能组合增强了我们团队提供卓越服务和支持的能力。 通过选择 ACA，您选择了当地的个性化护理提供商，该提供商致力于以同情心、尊重和无与伦比的专业知识为退伍军人和老年护理客户提供支持。 卓越、尊重和忠诚 行为始终一致、运用道德原则和值得信赖很重要，并确保每个人的可靠性和尊重。 聘请经验丰富的员工以确保提供高质量的服务。 建立美好、有意义的联系，帮助老年人群体过上健康、充实的生活。 促进学习和发展 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 开始使用