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política de Privacidade I. Introduction Aged Care Ambassadors Pty Ltd is dedicated to promoting a culture of integrity and accountability, where our team upholds the highest standards of governance and ethical conduct, and feels empowered to safely raise concerns. We acknowledge that those who have a work, service, or client relationship with Aged Care Ambassadors or its business are often the first to recognize when something may be amiss. AGED CARE AMBASSADOR WHISTLEBLOWING POLICY Aged Care Ambassadors encourages the reporting of all suspected misconduct and is committed to ensuring that whistle-blowers are protected and supported throughout the process. II. Persons eligible for making a disclosure: This policy applies to all current or former directors, officers, employees, volunteers, or individuals with a connection to Aged Care Ambassadors, including contractors, consultants, suppliers, auditors, or relatives and dependents of these individuals or their spouses. III. Matters which can be reported: Disclosures are encouraged when there are reasonable grounds to suspect that Aged Care Ambassadors has engaged in conduct that: is dishonest, fraudulent, or corrupt; is unethical, misleading, or deceptive, such as acting dishonestly, altering records, or making false entries in books and records; involves questionable accounting practices or deliberate breaches of Aged Care Ambassadors' policies; ​ is potentially harmful to Aged Care Ambassadors, such as maladministration or significant waste of resources; IV. How to make a disclosure Your disclosure will be handled by the assessment and investigation process outlined in the Aged Care Ambassadors Whistleblowing Policy. This policy can be accessed through the client's Brevity Software system or our office. When disclosures are made under the policy, protections such as confidentiality, anonymity, and safeguards against retaliation or detriment will apply. A disclosure can be made to Aged Care Ambassadors Pty Ltd can be made through any of the following means: Aged Care Ambassadors Disclosure Form Email: info@agedcareambassadors.com.au Telephone: 0435 615 132 Po Box: Box Number, Noosa Civic, Queensland.

Acreditamos que conexões fortes são essenciais. Os Embaixadores de Cuidados para Idosos apoiam as pessoas a viver vidas bem-sucedidas, engajadas e significativas na comunidade e em casa. Oferecemos Serviços de Cuidados para Idosos abrangentes, garantindo acesso a suporte em casa para ajudar os indivíduos a permanecerem conectados e permanecerem onde seus corações estão. View Packages Contate-nos Por que usar Embaixadores de Cuidados com Idosos? Acreditamos na importância das conexões com as pessoas. Você já ouviu falar das Blue Zones? Essas são áreas geográficas onde as pessoas vivem vidas excepcionalmente longas e saudáveis. Os principais fatores incluem estilo de vida, dieta, saúde física, ambiente, conexões sociais e propósito. Como uma organização fundada e de propriedade de ex-veteranos, entendemos a importância da conexão e do pertencimento. Estamos dedicados a garantir que você receba o suporte e o cuidado significativo necessários para viver sua melhor vida. Pacote de cuidados domiciliares Os Pacotes de Assistência Domiciliar são projetados para tornar a assistência domiciliar acessível. O programa financiado pelo governo capacita australianos idosos qualificados a continuarem morando em casa de forma independente, recebendo uma variedade de serviços de assistência domiciliar de acordo com suas necessidades avaliadas. Se você tem mais de 65 anos e precisa de algum suporte extra em casa, pode solicitar um Pacote de Assistência Domiciliar solicitando uma avaliação por meio do órgão governamental My Aged Care. Inscreva-se agora Nossos Serviços Nossa gama de serviços é desenvolvida para atender às suas necessidades e preferências individuais. Atendido por uma equipe de especialistas, fale com um dos nossos simpáticos membros da equipe para saber mais sobre como podemos ajudar você. 24 Hour Care Cleaning and Household Tasks Administration Community Involvement Companionship Gardening Staying Active Meal Preparation and Groceries Medication Management Personal Assistance Respite Care Social Support & Outings A equipe da Aged Care Ambassadors fornece suporte social excepcional, administração, compras de alimentos e todos os outros suportes domésticos. Eles são confiáveis, amigáveis e confiáveis, garantindo que eu receba o mais alto nível de cuidado e suporte. Valma T - Paraíso do Pacífico, Sunshine Coast Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Começar

Terms and Conditions Welcome to Aged Care Ambassadors. These terms and conditions outline the rules and regulations for the use of our website, located at [Website URL]. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the Aged Care Ambassadors' website if you do not accept all of the terms and conditions stated on this page. 1. Introduction Aged Care Ambassadors (referred to as "we", "us", or "our") provide information, resources, and services related to aged care. The following terms and conditions govern your use of our website. 2. Intellectual Property Rights Unless otherwise stated, Aged Care Ambassadors and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from https://www.agedcareambassadors.com.au/ for your personal use, subject to restrictions set in these terms and conditions. You must not: Republish material from this website without prior written consent. Sell, rent, or sub-license material from this website. Reproduce, duplicate, or copy material from this website for commercial purposes. Redistribute content from this website unless the content is specifically made for redistribution. 3. User Content In these terms and conditions, "your user content ​ 4. User Content 4.1 Submission of Content: You may submit content, including but not limited to text, images, and other materials (collectively, "User Content"), to the website. By submitting User Content, you grant Aged Care Ambassadors a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. ​ 4.2 Responsibility for Content: You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to submit the User Content and that it does not violate any third-party rights, including intellectual property rights privacy rights, or any applicable laws. 4.3 Prohibited Content: You agree not to submit any User Content that is unlawful, defamatory, libelous, harassing, threatening, abusive, obscene, vulgar, pornographic, harmful, or otherwise objectionable. Aged Care Ambassadors reserves the right, but is not obligated, to remove any User Content that violates these Terms or is otherwise inappropriate. ​ 5. Intellectual Property All content on this website, including text, graphics, logos, images, and software, is the property of Aged Care Ambassadors or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission. 6. Disclaimer of Warranties This website is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Aged Care Ambassadors does not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website is free of viruses or other harmful components. ​ 7. Limitation of Liability To the fullest extent permitted by law, Aged Care Ambassadors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website, even if we have been advised of the possibility of such damages. ​ 8. Indemnification You agree to indemnify, defend, and hold harmless Aged Care Ambassadors, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the website or your violation of these Terms. ​ 9. Governing Law These Terms shall be governed by and construed by the laws of Australia, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Australia. ​ 10. Contact Information If you have any questions or concerns about these Terms, please contact us at: Aged Care Ambassadors [Unit 3/12 Grebe St, Peregian Beach QLD 4573] Phone: [0412392340 ] By using the Aged Care Ambassadors website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Sobre nós Nossa Missão, Visão e Valores Mission A GED CARE AMBASSADORS (ACA) busca oferecer às pessoas necessitadas serviços de assistência centrados na pessoa, de valor, qualidade, atenciosos e flexíveis, para que elas possam continuar morando em casa. Nós nos esforçaremos para fornecer um ambiente onde nossa equipe de gestão e atendimento seja incentivada a continuar aprendendo e desenvolvendo habilidades profissionais e crescimento pessoal. Conselho Administrativo Com mais de 40 anos de experiência combinada. Na Aged Care Ambassadors (ACA), nosso Conselho de Administração traz uma riqueza de expertise e origens diversas, perfeitamente adequadas para dar suporte aos nossos clientes veteranos e de cuidados de idosos com cuidados personalizados. Com mais de 40 anos de experiência combinada em saúde e gestão empresarial, nossa equipe de gestão oferece uma mistura única de experiência pessoal vivida em deficiência, saúde mental e cuidados de idosos. O Conselho de Administração da ACA se dedica a manter os mais altos padrões de atendimento. Eles se concentram no treinamento de funcionários, supervisão, avaliações, planejamento de serviços individuais e na defesa dos direitos dos usuários dos serviços. Sua experiência e comprometimento combinados garantem que nossos clientes recebam o melhor atendimento e suporte possíveis, adaptados às suas necessidades únicas. Experiência Nosso conselho inclui ex-veteranos com ampla experiência em gerenciamento de projetos, gestão empresarial, planejamento estratégico e capacidades operacionais. Esse conjunto diversificado de habilidades enriquece a capacidade da nossa equipe de fornecer cuidados e suporte excepcionais. Ao escolher a ACA, você selecionou um provedor de cuidados local e personalizado, comprometido em dar suporte a veteranos e clientes de cuidados com idosos com compaixão, respeito e experiência inigualável. Excelência, Respeito e Lealdade Comportar-se de forma consistente, usar princípios morais e ser confiável são importantes e garantem confiabilidade e respeito por todos. Contratar funcionários experientes para garantir que um serviço de alta qualidade seja fornecido. Promover conexões bonitas e significativas para ajudar a comunidade idosa a viver uma vida saudável e plena. Para promover a aprendizagem e o desenvolvimento Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Começar

política de Privacidade Privacy This privacy notice provides you with details of how we collect and process your personal data through your use of our site agedcareambassadors.com.au including any information you may provide through our site when you purchase a product or service, sign up for our newsletter or take part in a prize draw or competition. By providing us with your data, you warrant to us that you are over 13 years of age. Aged Care Ambassadors is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). Contact Details Our full details are: Full name of legal entity: Aged Care Ambassadors Email address: info@agedcareambassadors.com.au If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk ). We would be grateful if you would contact us first if you have a complaint so that we can try to resolve it for you. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at infoexeevents.co.uk 2. What data do we collect about you? Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows: Identity Data may include your first name, last name, username, title, date of birth, and gender. Contact Data may include your billing address, delivery address, email address, and telephone numbers. Financial Data may include your bank account and payment card details. Transaction Data may include details about payments between us and other details of purchases made by you. Technical Data may include your login data, internet protocol addresses, browser type, and version, browser plug-in types and versions, time zone setting and location, operating system and platform, and other technology on the devices you use to access this site. Profile Data may include your interests, preferences, feedback, and survey responses. Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties' communication preferences. We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is when we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data. Sensitive Data We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offenses. Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time. 3. How we collect your personal data We collect data about you through a variety of different methods including: Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email, or otherwise, including when you: order our products or services; to start up a business relationship and business development inquiry subscribe to our service or publications; request resources or marketing be sent to you; enter a competition, prize draw, promotion or survey; or give us feedback. Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions, and usage patterns. We collect this data by using cookies, server logs, and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at agedcareambassadors.com.au/cookies for further details. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below analytics providers such as Google based outside the EU; search information providers [such as [Linked In, Google] based [inside OR outside] the EU]. Identity and Contact Data from data brokers or aggregators [such as Electricalmarketing based [inside OR outside] the EU]. Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU. ​ 4. How we use your personal data We will only use your personal data when legally permitted. The most common uses of your personal data are: Where we need to perform the contract between us. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at info@agedcareambassadors.com.au Purposes for processing your personal data Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant. We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at infoexeevents.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose/ActivityType of dataLawful basis for processing To process and deliver your order including a. Identity b. ContactPerformance of a contract with you To process and deliver your order including: a. Manage payments, fees, and charges b. Collect and recover money owed to the USA. Identity b. Contact c. Financial d. Transaction e. Marketing and Communications. Performance of a contract with you b. Necessary for our legitimate interests to recover debts owed to us To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy. Identity b. Contact c. Profile d. Marketing and Communications. Performance of a contract with you b. Necessary to comply with a legal obligation c. Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services To enable you to partake in a prize draw, or competition or complete a survey. Identity b. Contact c. Profile d. Usage e. Marketing and Communications. Necessary for our legitimate interests to study how customers use our products/services, develop them, and grow our business To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)a. Identity b. Contact c. Technical. Necessary for our legitimate interests in running our business, provision of administration and IT services, and network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise b. Necessary to comply with a legal obligation To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising. Identity b. Contact c. Profile d. Usage e. Marketing and Communications f. TechnicalNecessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences. Identity b. UsageNecessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business, and to inform our marketing strategy Marketing communications You will receive marketing communications from us if you have: requested information from us purchased goods or services from us; or if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and in each case, you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at info@agedcareambassadors.com.au at any time Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions. Change of purpose We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at info@agedcareambassadors.com.au If we need to use your data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing. We may process your data without your knowledge or consent where this is required or permitted by law. ​ 5. Disclosures of your data We may have to share your data with the parties set out below for the purposes set out in the table in paragraph 4 above: Other companies in our group provide IT and system administration services and undertake leadership reporting. Service providers who provide IT and system administration services. Professional advisers including lawyers, bankers, auditors, and insurers provide consultancy, banking, legal, insurance, and accounting services. HM Revenue & Customs, regulators, and other authorities based in the United Kingdom and other relevant jurisdictions require reporting of processing activities in certain circumstances. Talent, Celebrity, and Marketing agencies Third parties to whom we sell, transfer or merge parts of our business or our assets. We require all third parties to whom we transfer your data to respect the security of your data and to treat it by the law. We only allow such third parties to process your data for specified purposes and by our instructions. ​ 6. International transfers We share your data within our group of companies which involves transferring your data outside the European Economic Area (EEA).] Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria. Many of our third-party service providers are based outside the European Economic Area (EEA) so their processing of your data will involve a transfer of data outside the EEA. Whenever we transfer your data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented: We will only transfer your data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. Please email us at info@exeevents.co.uk if you want further information on the specific mechanism used by us when transferring your data out of the EEA. ​ 7. Data security We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know such data. They will only process your data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. ​ 8. Data retention We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see below for further information. In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. ​ 9. Your legal rights Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to: Request access to your personal data. Request correction of your personal data. Request the erasure of your personal data. Object to processing of your personal data. Request restriction of processing your personal data. Request transfer of your personal data. Right, to withdraw consent. You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at info@agedcareambassadors.com.au ​ You will not have to pay a fee to access your data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information about your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. ​ 10. Third-Party Links This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. ​ 11. Cookies You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see info@agedcareambassadors.com.au

Cookies Introdução Bem-vindo ao site Aged Care Ambassadors . Esta Política de Cookies explica o que são cookies, como os usamos e suas escolhas em relação ao uso deles. Ao continuar a usar nosso site, você concorda com o uso de cookies por esta política. O que são cookies? Cookies são pequenos arquivos de texto armazenados no seu dispositivo (computador, smartphone, tablet) quando você visita sites. Eles ajudam os sites a lembrar informações sobre sua visita, tornando o site mais útil para você. Os cookies podem ser cookies "persistentes" ou "de sessão". Os cookies persistentes permanecem no seu dispositivo por um período definido ou até que você os exclua, enquanto os cookies de sessão são excluídos quando você fecha o navegador. Como usamos cookies Aged Care Ambassadors usa cookies para melhorar sua experiência em nosso site. Os cookies nos ajudam a entender como você usa nosso site e nos permitem melhorar nossos serviços. Os tipos de cookies que usamos incluem: Cookies essenciais: Esses cookies são necessários para que o site funcione corretamente. Eles permitem que você navegue em nosso site e use seus recursos, como acessar áreas seguras. Cookies de desempenho: Esses cookies coletam informações sobre como você usa nosso site, como quais páginas você visita com mais frequência. Esses dados nos ajudam a melhorar a funcionalidade do site e a experiência do usuário. Cookies funcionais: esses cookies permitem que o site se lembre das escolhas que você faz, como suas preferências de idioma ou a região em que você está, proporcionando uma experiência mais personalizada. Cookies de análise: usamos esses cookies para coletar informações estatísticas sobre nossos visitantes. Esses dados nos ajudam a entender como os usuários interagem com nosso site e onde podemos fazer melhorias. Cookies de terceiros Também podemos usar cookies de terceiros fornecidos por parceiros confiáveis. Esses cookies são usados para fins analíticos para rastrear e medir o uso do nosso site, garantindo que possamos continuar a produzir conteúdo envolvente. Os cookies de terceiros estão sujeitos às políticas de privacidade dos respectivos provedores. Gerenciando Cookies Você tem o direito de aceitar ou rejeitar cookies. A maioria dos navegadores da web aceita cookies automaticamente, mas você pode modificar as configurações do seu navegador para recusar cookies, se preferir. Esteja ciente de que desabilitar cookies pode afetar a funcionalidade do nosso site e sua capacidade de usar certos recursos. Alterações a esta Política Podemos atualizar esta Política de Cookies de tempos em tempos para refletir mudanças em nossas práticas ou por outros motivos operacionais, legais ou regulatórios. Nós o encorajamos a revisar esta política periodicamente para se manter informado sobre nosso uso de cookies. Contate-nos Caso tenha alguma dúvida ou preocupação sobre nossa Política de Cookies, entre em contato conosco em: Embaixadores de cuidados a idosos E-mail: info@agedcareambassadors.com.au Telefone: 0412392340 Endereço: Unidade 3/12 Grebe St, Praia Peregiana Queensland 4573 - Cidade de Queensland 4573 Obrigado por visitar o Aged Care Ambassadors. Sua privacidade é importante para nós, e estamos comprometidos em proteger suas informações pessoais enquanto lhe oferecemos uma experiência online valiosa.

Pricing Excelente atendimento e tranquilidade Support Steps Cuidados e Preços Termos e Condições Em vigor a partir de 1 de julho de 2024 Os serviços são isentos de GST O tempo mínimo de serviço é de 30 minutos, seguido de incrementos de 15 minutos depois disso. Os serviços de assistência direta por 30 minutos são cobrados a 65% da taxa horária Pernoite: serviço noturno de 12 horas das 18h às 6h e inclui cuidados ativos das 18h às 22h e um período inativo das 22h às 6h. Até 2 horas de cuidados podem ser fornecidas durante o período inativo, se necessário. Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Começar

Feedback and Complaints Na Aged Care Ambassadors, nós nos esforçamos para oferecer o melhor serviço possível. Também levamos o feedback e as reclamações muito a sério e estamos sempre bem-vindos para ouvir suas ideias e feedback para garantir que possamos continuar a oferecer o melhor atendimento possível. Como você pode enviar feedback Ligue para nós 0412392340 Segunda a sexta das 8h às 16h Complete online Enviar um formulário online Envie-nos um e-mail info@agedcareambassadors.com.au Feedback e Inquérito de Reclamações *Details of my compliment, complaint or feedback *Your first name Your date of birth Enter Your Phone Number *Your surname Enter Your Email Address Send Message Thank You for Reaching Out! Se estiver preenchendo em nome de um cliente do Aged Care Ambassadors, por favor preencha os campos abaixo: *Your first name *Your surname Your date of birth Send Message Thank You for Reaching Out!

Pacotes de cuidados Paz de espírito Os Pacotes de Assistência Domiciliar são uma ótima maneira de manter a independência e desfrutar de paz de espírito. Esses pacotes fornecem fundos que podem ser usados para ajuda diária, como limpeza, jardinagem e cuidados pessoais. Eles também oferecem suporte comunitário, incluindo transporte e serviços sociais. Se você tem mais de 65 anos (ou 50 para aborígenes ou pessoas das Ilhas do Estreito de Torres), precisa de uma ajudinha com tarefas diárias e tem um cartão Medicare, você pode solicitar um Pacote de Assistência Domiciliar. View Packages A aplicação é fácil Para verificar se você tem direito ao suporte de cuidados, siga nossos 4 passos simples. 01 Ligue para My Aged Care em 1800 200 422 Ligue para nós para uma Avaliação abrangente, que é concluída pela Equipe/Serviço de Avaliação de Cuidados de Idosos (ACAT/ACAS). Certifique-se de ter seu cartão Medicare em mãos. Se estiver ligando em nome de alguém, essa pessoa precisará estar com você para dar seu consentimento verbal antes que você possa falar em nome dela. 02 Conclua a Avaliação Abrangente. Um avaliador ACAT irá visitá-lo em sua casa e responderá a uma série de perguntas para ajudá-lo a entender sua situação atual. É uma ótima ideia estar preparado para essas perguntas – escreva uma lista de todas as coisas com as quais você está lutando e achando difícil. Não tente colocar sua "melhor cara", fale honestamente sobre suas necessidades para que você possa obter a ajuda que merece. Além disso, se você receber apoio informal, por exemplo, de membros da família, escreva o que você não seria capaz de fazer se eles não estivessem lá para ajudá-lo. 03 Você receberá uma carta do My Aged Care com os resultados da sua avaliação. After the comprehensive assessment, the level of funding for your package will be determined. Packages are allocated based on a national priority system. You’ll be notified of your funding level via a letter in the mail. Keep in mind that funding can take 3-6 months to come through. You may also have been approved for Residential Respite, or an Aged Care Home – you don’t need to use these services, but they’re there if you need them. If you need care straight away, ask My Aged Care about other government subsidies you can access while you wait. 04 Aguarde a atribuição! Se você for aprovado para um Pacote de Assistência Domiciliar, a etapa final é esperar que seu financiamento seja atribuído a você. Esse tempo de espera pode ser bem longo, especialmente se você foi aprovado para um Pacote de nível 3 ou 4. Uma vez atribuído, você receberá uma carta da My Aged Care informando sobre isso. Dentro dessa carta está seu código de referência exclusivo, que seu provedor escolhido precisará para iniciar os serviços. Níveis do pacote de cuidados Nível 1 Pacote Necessidades de cuidados básicos. aproximadamente $ 10.589 Nível 2 Pacote Necessidades de cuidados de baixo nível aproximadamente $ 18.622 Nível 3 Pacote Muita ajuda. aproximadamente $ 40.530 Nível 4 Pacote Cuidado dedicado. aproximadamente $ 61.440 Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Começar

Acessibilidade Accessibility statement for agedcareambassadors.com.au ​ This accessibility statement applies to agedcareambassadors.com.au . ​ This website is run by Aged Care Ambassadors. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels, and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible is this website is We know some parts of this website are not fully accessible:​ the text will not reflow in a single column when you change the size of the browser window you cannot modify the line height or spacing of the text most older PDF documents are not fully accessible to screen reader software live video streams do not have captions some of our online forms are difficult to navigate using just a keyboard you cannot skip to the main content when using a screen reader there’s a limit to how far you can magnify the map on our ‘Contact Us page. ​ Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille:​ email info@agedcareambassadors.com.au We’ll consider your request and get back to you in 7 working days. ​ Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@agedcareambassadors.com.au ​ ​ Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). ​ ​ Technical information about this website’s accessibility ​ Aged Care Ambassadors is committed to making its website accessible, by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. ​ Compliance status ​ This website complies with the Web Content Accessibility Guidelines version 2.1 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. ​ Non-compliance with the accessibility regulations Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by July 2024. When we publish new content we’ll make sure our use of images meets accessibility standards. ​ ​ Navigation and accessing information There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. Users can’t change text size without some of the content overlapping. ​ Disproportionate burden This statement was prepared on [31/06/24]. It was last reviewed on [29/07/24]. This website was last tested on [07/08/24]. The test was carried out by [agedcareambassadors.com.au]. We used this approach to decide on a sample of pages to test agedcareambassadors.com.au

Our Services Nossa equipe local e amigável pode fornecer os seguintes suportes Nossa abordagem é enraizada na compaixão, garantindo que cada interação honre as necessidades únicas de cada indivíduo. Reconhecemos que todos têm preferências e requisitos distintos, então adaptamos nossos serviços de acordo para criar um ambiente de apoio e cuidado. Ao enfatizar o cuidado holístico, buscamos melhorar a qualidade de vida de nossos clientes com apoio físico, emocional e social, ajudando-os a viver com dignidade e independência. Toque no serviço abaixo para saber um pouco mais. Lavanderia Limpeza e tarefas domésticas Administração Envolvimento da Comunidade Companhia Jardinagem Mantendo-se ativo Preparação de refeições e compras de supermercado Gestão de Medicamentos Assistência Pessoal Cuidados de repouso Apoio Social e Passeios Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Começar

Perguntas frequentes P. Para que posso usar meu Pacote de Assistência Domiciliar? A Home Care Package can be used for a variety of services such as cleaning, nursing services and social support. You can learn more about what your Home Care Package covers by visiting my Aged Care at www.myagedcare.gov.au P. Como faço para me inscrever? você pode solicitar um pacote de assistência domiciliar. Você precisará se registrar no My Aged Care ligando para 1800 200 422 ou se registrando on-line. P. Preciso fazer uma avaliação de renda para obter um Pacote de Assistência Domiciliar? Sim, a Equipe de Avaliação de Cuidados a Idosos (ACAT) realizará uma Avaliação Domiciliar para determinar sua elegibilidade e nível de atendimento. P. O que um Pacote de Assistência Domiciliar não cobre? Os Pacotes de Assistência Domiciliar cobrem uma ampla gama de serviços, no entanto, alguns serviços não são cobertos em um pacote de assistência domiciliar. Alguns exemplos de serviços não qualificados são: pagamento de hipoteca ou casa, viagens e férias, serviços cobertos pelo Medicare, medicamentos, modificações na casa que estão fora dos seus requisitos de assistência e atividades de entretenimento. P. Como funciona um Pacote de Cuidados Domiciliares? A Home Care Package is a pool of Federal Government funds that is allocated to older Australians who may require some additional care at home. P. Como sei quanto financiamento tenho? O financiamento é determinado pelo seu Nível de Pacote de Cuidados Domiciliares que será atribuído a você após sua avaliação. Os níveis variam de 1 a 4 e o financiamento é alocado com base no nível de cuidado necessário. P. Tenho direito a um Pacote de Assistência Domiciliar? You can receive a Home Care Package if you need occasional assistance with everyday tasks, you're over the age of 65 (50 years or older for Aboriginal or Torres Strait Islander people) and have a Medicare card. Ready to connect? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Começar