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Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Terms and Conditions Welcome to Aged Care Ambassadors. These terms and conditions outline the rules and regulations for the use of our website, located at [Website URL]. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the Aged Care Ambassadors' website if you do not accept all of the terms and conditions stated on this page. 1. Introduction Aged Care Ambassadors (referred to as "we", "us", or "our") provide information, resources, and services related to aged care. The following terms and conditions govern your use of our website. 2. Intellectual Property Rights Unless otherwise stated, Aged Care Ambassadors and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from https://www.agedcareambassadors.com.au/ for your personal use, subject to restrictions set in these terms and conditions. You must not: Republish material from this website without prior written consent. Sell, rent, or sub-license material from this website. Reproduce, duplicate, or copy material from this website for commercial purposes. Redistribute content from this website unless the content is specifically made for redistribution. 3. User Content In these terms and conditions, "your user content 4. User Content 4.1 Submission of Content: You may submit content, including but not limited to text, images, and other materials (collectively, "User Content"), to the website. By submitting User Content, you grant Aged Care Ambassadors a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. 4.2 Responsibility for Content: You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to submit the User Content and that it does not violate any third-party rights, including intellectual property rights privacy rights, or any applicable laws. 4.3 Prohibited Content: You agree not to submit any User Content that is unlawful, defamatory, libelous, harassing, threatening, abusive, obscene, vulgar, pornographic, harmful, or otherwise objectionable. Aged Care Ambassadors reserves the right, but is not obligated, to remove any User Content that violates these Terms or is otherwise inappropriate. 5. Intellectual Property All content on this website, including text, graphics, logos, images, and software, is the property of Aged Care Ambassadors or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission. 6. Disclaimer of Warranties This website is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Aged Care Ambassadors does not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website is free of viruses or other harmful components. 7. Limitation of Liability To the fullest extent permitted by law, Aged Care Ambassadors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website, even if we have been advised of the possibility of such damages. 8. Indemnification You agree to indemnify, defend, and hold harmless Aged Care Ambassadors, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the website or your violation of these Terms. 9. Governing Law These Terms shall be governed by and construed by the laws of Australia, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Australia. 10. Contact Information If you have any questions or concerns about these Terms, please contact us at: info@agedcareambassadors.com.au Phone: 07 5449 1602 By using the Aged Care Ambassadors website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. política de Privacidade PRIVACY Privacy Policy for Aged Care Ambassadors Information Collection and Use Aged Care Ambassadors is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website. Registration and Personally Identifiable Information To access certain areas of this website or receive information, users must complete a referral form. This may require personally identifiable information including name, address, email address, telephone number, and "cookies" (explained below). We use this information to contact users about services they've expressed interest in. Orders and Personally Identifiable Information We may request personally identifiable information on referral forms for billing purposes and to fulfill customer requests. If we have trouble processing a request, we use this information to contact the user. Cookies We use cookies to enhance user experience on our site. Users can reject cookies but may have limited access to some areas. Some of our business affiliates use cookies on our site, but we have no access to or control over these cookies. Log Files We use IP addresses to analyse trends, administer the site, track user movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information. Sharing We share aggregated demographic information with our business affiliates, not linked to any personal information. We share users' personally identifiable information within the Aged Care Ambassadors network for service provision and employment applications. Links Our website contains links to other sites. We're not responsible for their privacy practices and encourage users to read the privacy statements of each site that collects personally identifiable information. Newsletters Subscribers to newsletters will be asked for personally identifiable information such as name and email address. Surveys & Contests Participation in surveys or contests is voluntary. Information collected is used to notify winners and award prizes, and to monitor website use and satisfaction. Tell-A-Friend If a user refers a friend, we ask for the friend's name and email address to send a one-time invitation email. Security We use SSL encryption to protect user information. Our servers are kept in a secure environment behind a firewall. Correction/Updating Personal Information Users can update their information by logging into their account and editing their information. Choice/Opt-out Users can opt-out of receiving communications not directly related to our site by replying "unsubscribe" to emails or contacting us. Notification of Changes Any changes to this privacy policy will be posted on our Homepage. We will use personally identifiable information in accordance with the privacy policy in effect at the time the information was collected. For any questions about this privacy policy, please contact us at info@agedcareambassadors.com.au

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Pacotes de cuidados Paz de espírito Os Pacotes de Assistência Domiciliar são uma ótima maneira de manter a independência e desfrutar de paz de espírito. Esses pacotes fornecem fundos que podem ser usados para ajuda diária, como limpeza, jardinagem e cuidados pessoais. Eles também oferecem suporte comunitário, incluindo transporte e serviços sociais. Se você tem mais de 65 anos (ou 50 para aborígenes ou pessoas das Ilhas do Estreito de Torres), precisa de uma ajudinha com tarefas diárias e tem um cartão Medicare, você pode solicitar um Pacote de Assistência Domiciliar. View Packages A aplicação é fácil Para verificar se você tem direito ao suporte de cuidados, siga nossos 4 passos simples. 01 Ligue para My Aged Care em 1800 200 422 Ligue para nós para uma Avaliação abrangente, que é concluída pela Equipe/Serviço de Avaliação de Cuidados de Idosos (ACAT/ACAS). Certifique-se de ter seu cartão Medicare em mãos. Se estiver ligando em nome de alguém, essa pessoa precisará estar com você para dar seu consentimento verbal antes que você possa falar em nome dela. 02 Conclua a Avaliação Abrangente. Um avaliador ACAT irá visitá-lo em sua casa e responderá a uma série de perguntas para ajudá-lo a entender sua situação atual. É uma ótima ideia estar preparado para essas perguntas – escreva uma lista de todas as coisas com as quais você está lutando e achando difícil. Não tente colocar sua "melhor cara", fale honestamente sobre suas necessidades para que você possa obter a ajuda que merece. Além disso, se você receber apoio informal, por exemplo, de membros da família, escreva o que você não seria capaz de fazer se eles não estivessem lá para ajudá-lo. 03 Você receberá uma carta do My Aged Care com os resultados da sua avaliação. After the comprehensive assessment, the level of funding for your package will be determined. Packages are allocated based on a national priority system. You’ll be notified of your funding level via a letter in the mail. Keep in mind that funding can take 3-6 months to come through. You may also have been approved for Residential Respite, or an Aged Care Home – you don’t need to use these services, but they’re there if you need them. If you need care straight away, ask My Aged Care about other government subsidies you can access while you wait. 04 Aguarde a atribuição! Se você for aprovado para um Pacote de Assistência Domiciliar, a etapa final é esperar que seu financiamento seja atribuído a você. Esse tempo de espera pode ser bem longo, especialmente se você foi aprovado para um Pacote de nível 3 ou 4. Uma vez atribuído, você receberá uma carta da My Aged Care informando sobre isso. Dentro dessa carta está seu código de referência exclusivo, que seu provedor escolhido precisará para iniciar os serviços. Níveis do pacote de cuidados Nível 1 Pacote Necessidades de cuidados básicos. aproximadamente $ 10.589 Nível 2 Pacote Necessidades de cuidados de baixo nível aproximadamente $ 18.622 Nível 3 Pacote Muita ajuda. aproximadamente $ 40.530 Nível 4 Pacote Cuidado dedicado. aproximadamente $ 61.440 Changes to the Aged Care Sector The Australian Government is updating aged care services: From 1 July 2025: The New Support at Home Program will replace the Home Care Packages and Short-Term Restorative Care Programme. From 1 July 2027 (at earliest): Commonwealth Home Support Programme transitions to the new program Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Começar

Aged Care Ambassadors approach is rooted in compassion, ensuring every interaction honors each individual's unique needs. Everyone has distinct preferences and requirements, so we tailor our services accordingly to create a supportive and nurturing environment. By emphasizing holistic care, we aim to enhance our clients' quality of life with physical, emotional, and social support, helping them live with dignity and independence. Our Services Nossa equipe local e amigável pode fornecer os seguintes suportes Nossa abordagem é enraizada na compaixão, garantindo que cada interação honre as necessidades únicas de cada indivíduo. Reconhecemos que todos têm preferências e requisitos distintos, então adaptamos nossos serviços de acordo para criar um ambiente de apoio e cuidado. Ao enfatizar o cuidado holístico, buscamos melhorar a qualidade de vida de nossos clientes com apoio físico, emocional e social, ajudando-os a viver com dignidade e independência. Toque no serviço abaixo para saber um pouco mais. Laundry Cleaning and Domestic Duties Administration Community Involvement Companionship Gardening Staying Active Meal Preparation and Grocery shopping Medication Management Personal Assistance Respite Care Self-managed Home Care Packages Under this model: You choose and engage your own service providers directly You have greater flexibility in selecting support workers that meet your specific needs and preferences You can potentially save on administration fees, typically ranging from 12-17% for self-managed packages compared to up to 35-50% for traditional provider-managed packages More of your package funds can be directed towards actual care and support services Getting Started Self-managed explained To self-manage, you must: Select an approved HCP provider that offers genuine self-management options Take responsibility for finding and coordinating your care team While self-management provides more control, it also requires more involvement in organising your care. The Australian Government still contributes the same subsidy amount, which is paid to your chosen provider. You remain responsible for any applicable fees and working within your overall package budget. Aged Care Ambassadors are currently in the process of registration with the Aged Care Commission. If you're self-managing your Home Care Package, we can provide support workers for you right away. Contact us to learn how we can meet your care needs immediately Getting Started Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Começar

AGED CARE AMBASSADORS (ACA) seek to provide people in need value, quality, caring and flexible person-centred care services, so people can continue to live at home. We will strive to provide an environment where our management and care team are encouraged to continue to learn and develop professional skills and personal growth. Aged Care Ambassadors About us Our Mission & Values Founded by four friends in 2024, Aged Care Ambassadors aim to empower our clients to live a meaningful life. We provide compassionate care to older Australians in need. Ensuring safety, comfort, and dignity. Getting Started Mission A GED CARE AMBASSADORS (ACA) busca oferecer às pessoas necessitadas serviços de assistência centrados na pessoa, de valor, qualidade, atenciosos e flexíveis, para que elas possam continuar morando em casa. Nós nos esforçaremos para fornecer um ambiente onde nossa equipe de gestão e atendimento seja incentivada a continuar aprendendo e desenvolvendo habilidades profissionais e crescimento pessoal. Conselho Administrativo Com mais de 40 anos de experiência combinada. Na Aged Care Ambassadors (ACA), nosso Conselho de Administração traz uma riqueza de expertise e origens diversas, perfeitamente adequadas para dar suporte aos nossos clientes veteranos e de cuidados de idosos com cuidados personalizados. Com mais de 40 anos de experiência combinada em saúde e gestão empresarial, nossa equipe de gestão oferece uma mistura única de experiência pessoal vivida em deficiência, saúde mental e cuidados de idosos. O Conselho de Administração da ACA se dedica a manter os mais altos padrões de atendimento. Eles se concentram no treinamento de funcionários, supervisão, avaliações, planejamento de serviços individuais e na defesa dos direitos dos usuários dos serviços. Sua experiência e comprometimento combinados garantem que nossos clientes recebam o melhor atendimento e suporte possíveis, adaptados às suas necessidades únicas. Getting Started Experiência Nosso conselho inclui ex-veteranos com ampla experiência em gerenciamento de projetos, gestão empresarial, planejamento estratégico e capacidades operacionais. Esse conjunto diversificado de habilidades enriquece a capacidade da nossa equipe de fornecer cuidados e suporte excepcionais. Ao escolher a ACA, você selecionou um provedor de cuidados local e personalizado, comprometido em dar suporte a veteranos e clientes de cuidados com idosos com compaixão, respeito e experiência inigualável. Excelência, Respeito e Lealdade Comportar-se de forma consistente, usar princípios morais e ser confiável são importantes e garantem confiabilidade e respeito por todos. Contratar funcionários experientes para garantir que um serviço de alta qualidade seja fornecido. Promover conexões bonitas e significativas para ajudar a comunidade idosa a viver uma vida saudável e plena. Para promover a aprendizagem e o desenvolvimento Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Getting Started

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Aged Care Ambassadors Acreditamos que conexões fortes são essenciais. Os Embaixadores de Cuidados para Idosos apoiam as pessoas a viver vidas bem-sucedidas, engajadas e significativas na comunidade e em casa. Oferecemos Serviços de Cuidados para Idosos abrangentes, garantindo acesso a suporte em casa para ajudar os indivíduos a permanecerem conectados e permanecerem onde seus corações estão. Getting Started Por que usar Embaixadores de Cuidados com Idosos? Acreditamos na importância das conexões com as pessoas. Você já ouviu falar das Blue Zones? Essas são áreas geográficas onde as pessoas vivem vidas excepcionalmente longas e saudáveis. Os principais fatores incluem estilo de vida, dieta, saúde física, ambiente, conexões sociais e propósito. Como uma organização fundada e de propriedade de ex-veteranos, entendemos a importância da conexão e do pertencimento. Estamos dedicados a garantir que você receba o suporte e o cuidado significativo necessários para viver sua melhor vida. Pacote de cuidados domiciliares Os Pacotes de Assistência Domiciliar são projetados para tornar a assistência domiciliar acessível. O programa financiado pelo governo capacita australianos idosos qualificados a continuarem morando em casa de forma independente, recebendo uma variedade de serviços de assistência domiciliar de acordo com suas necessidades avaliadas. Se você tem mais de 65 anos e precisa de algum suporte extra em casa, pode solicitar um Pacote de Assistência Domiciliar solicitando uma avaliação por meio do órgão governamental My Aged Care. Nossos Serviços Nossa gama de serviços é desenvolvida para atender às suas necessidades e preferências individuais. Atendido por uma equipe de especialistas, fale com um dos nossos simpáticos membros da equipe para saber mais sobre como podemos ajudar você. Administration tasks Cleaning Activities in the community Companionship Gardening Staying Active Meal Preparation and Shopping Medication Management Personal Assistance Show More Fee Schedule Please feel free to download our fee schedule, learn what sets us apart, and access additional information. Download A equipe da Aged Care Ambassadors fornece suporte social excepcional, administração, compras de alimentos e todos os outros suportes domésticos. Eles são confiáveis, amigáveis e confiáveis, garantindo que eu receba o mais alto nível de cuidado e suporte. Valma T - Paraíso do Pacífico, Sunshine Coast Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Getting Started

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. política de Privacidade I. Introduction Aged Care Ambassadors Pty Ltd is dedicated to promoting a culture of integrity and accountability, where our team upholds the highest standards of governance and ethical conduct, and feels empowered to safely raise concerns. We acknowledge that those who have a work, service, or client relationship with Aged Care Ambassadors or its business are often the first to recognize when something may be amiss. AGED CARE AMBASSADOR WHISTLEBLOWING POLICY Aged Care Ambassadors encourages the reporting of all suspected misconduct and is committed to ensuring that whistle-blowers are protected and supported throughout the process. II. Persons eligible for making a disclosure: This policy applies to all current or former directors, officers, employees, volunteers, or individuals with a connection to Aged Care Ambassadors, including contractors, consultants, suppliers, auditors, or relatives and dependents of these individuals or their spouses. III. Matters which can be reported: Disclosures are encouraged when there are reasonable grounds to suspect that Aged Care Ambassadors has engaged in conduct that: is dishonest, fraudulent, or corrupt; is unethical, misleading, or deceptive, such as acting dishonestly, altering records, or making false entries in books and records; involves questionable accounting practices or deliberate breaches of Aged Care Ambassadors' policies; is potentially harmful to Aged Care Ambassadors, such as maladministration or significant waste of resources; IV. How to make a disclosure Your disclosure will be handled by the assessment and investigation process outlined in the Aged Care Ambassadors Whistleblowing Policy. This policy can be accessed through the client's Brevity Software system or our office. When disclosures are made under the policy, protections such as confidentiality, anonymity, and safeguards against retaliation or detriment will apply. A disclosure can be made to Aged Care Ambassadors Pty Ltd can be made through any of the following means: Aged Care Ambassadors Disclosure Form Email: info@agedcareambassadors.com.au Telephone: 07 5449 1602 Po Box: Box Number, Noosa Civic, Queensland.

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Pricing Excelente atendimento e tranquilidade Support Steps Cuidados e Preços What sets us apart Your Care, Your Way: Services & Fee Guide Download our brochure Termos e Condições Em vigor a partir de 1 de julho de 2024 Os serviços são isentos de GST O tempo mínimo de serviço é de 30 minutos, seguido de incrementos de 15 minutos depois disso. Os serviços de assistência direta por 30 minutos são cobrados a 65% da taxa horária Pernoite: serviço noturno de 12 horas das 18h às 6h e inclui cuidados ativos das 18h às 22h e um período inativo das 22h às 6h. Até 2 horas de cuidados podem ser fornecidas durante o período inativo, se necessário. Download our fee schedule Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Começar

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, who are living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Feedback and Complaints Na Aged Care Ambassadors, nós nos esforçamos para oferecer o melhor serviço possível. Também levamos o feedback e as reclamações muito a sério e estamos sempre bem-vindos para ouvir suas ideias e feedback para garantir que possamos continuar a oferecer o melhor atendimento possível. Como você pode enviar feedback Ligue para nós 0412392340 Segunda a sexta das 8h às 16h Complete online Enviar um formulário online Envie-nos um e-mail info@agedcareambassadors.com.au Feedback e Inquérito de Reclamações *Details of my compliment, complaint or feedback * *Your first name * Your date of birth * Enter Your Phone Number * *Your surname * Enter Your Email * Address Send Message Thank You for Reaching Out! Se estiver preenchendo em nome de um cliente do Aged Care Ambassadors, por favor preencha os campos abaixo: *Your first name * *Your surname * Your date of birth * Send Message Thank You for Reaching Out!

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, who are living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Perguntas frequentes P. Para que posso usar meu Pacote de Assistência Domiciliar? A Home Care Package can be used for a variety of services such as cleaning, nursing services and social support. You can learn more about what your Home Care Package covers by visiting my Aged Care at www.myagedcare.gov.au P. Como faço para me inscrever? você pode solicitar um pacote de assistência domiciliar. Você precisará se registrar no My Aged Care ligando para 1800 200 422 ou se registrando on-line. P. Preciso fazer uma avaliação de renda para obter um Pacote de Assistência Domiciliar? Sim, a Equipe de Avaliação de Cuidados a Idosos (ACAT) realizará uma Avaliação Domiciliar para determinar sua elegibilidade e nível de atendimento. P. O que um Pacote de Assistência Domiciliar não cobre? Os Pacotes de Assistência Domiciliar cobrem uma ampla gama de serviços, no entanto, alguns serviços não são cobertos em um pacote de assistência domiciliar. Alguns exemplos de serviços não qualificados são: pagamento de hipoteca ou casa, viagens e férias, serviços cobertos pelo Medicare, medicamentos, modificações na casa que estão fora dos seus requisitos de assistência e atividades de entretenimento. P. Como funciona um Pacote de Cuidados Domiciliares? A Home Care Package is a pool of Federal Government funds that is allocated to older Australians who may require some additional care at home. P. Como sei quanto financiamento tenho? O financiamento é determinado pelo seu Nível de Pacote de Cuidados Domiciliares que será atribuído a você após sua avaliação. Os níveis variam de 1 a 4 e o financiamento é alocado com base no nível de cuidado necessário. P. Tenho direito a um Pacote de Assistência Domiciliar? You can receive a Home Care Package if you need occasional assistance with everyday tasks, you're over the age of 65 (50 years or older for Aboriginal or Torres Strait Islander people) and have a Medicare card. Pronto para se conectar? Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Começar

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Faça uma referência Ligue para os Embaixadores de Cuidados de Idosos hoje mesmo para começar sua jornada significativa de suporte ao cuidado de idosos. Primeiro nome* Sobrenome* E-mail* Telefone Nome da organização* Cargo Nome do cliente* Número de telefone do cliente* Membros Código Postal Endereço do cliente Tipo de suporte Por favor selecione Informações adicionais Forneça informações adicionais sobre os suportes necessários. Multi choice Option 1 Option 2 Aplicar Prefere falar com alguém? Ligue para nós em 0435 615 132

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Acessibilidade Accessibility statement for agedcareambassadors.com.au This accessibility statement applies to agedcareambassadors.com.au . This website is run by Aged Care Ambassadors. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels, and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible is this website is We know some parts of this website are not fully accessible: the text will not reflow in a single column when you change the size of the browser window you cannot modify the line height or spacing of the text most older PDF documents are not fully accessible to screen reader software live video streams do not have captions some of our online forms are difficult to navigate using just a keyboard you cannot skip to the main content when using a screen reader there’s a limit to how far you can magnify the map on our ‘Contact Us page. Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille: email info@agedcareambassadors.com.au We’ll consider your request and get back to you in 7 working days. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@agedcareambassadors.com.au Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Technical information about this website’s accessibility Aged Care Ambassadors is committed to making its website accessible, by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website complies with the Web Content Accessibility Guidelines version 2.1 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Non-compliance with the accessibility regulations Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by July 2024. When we publish new content we’ll make sure our use of images meets accessibility standards. Navigation and accessing information There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. Users can’t change text size without some of the content overlapping. Disproportionate burden This statement was prepared on [31/06/24]. It was last reviewed on [29/07/24]. This website was last tested on [07/08/24]. The test was carried out by [agedcareambassadors.com.au]. We used this approach to decide on a sample of pages to test agedcareambassadors.com.au