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politica sulla riservatezza I. Introduction Aged Care Ambassadors Pty Ltd is dedicated to promoting a culture of integrity and accountability, where our team upholds the highest standards of governance and ethical conduct, and feels empowered to safely raise concerns. We acknowledge that those who have a work, service, or client relationship with Aged Care Ambassadors or its business are often the first to recognize when something may be amiss. AGED CARE AMBASSADOR WHISTLEBLOWING POLICY Aged Care Ambassadors encourages the reporting of all suspected misconduct and is committed to ensuring that whistle-blowers are protected and supported throughout the process. II. Persons eligible for making a disclosure: This policy applies to all current or former directors, officers, employees, volunteers, or individuals with a connection to Aged Care Ambassadors, including contractors, consultants, suppliers, auditors, or relatives and dependents of these individuals or their spouses. III. Matters which can be reported: Disclosures are encouraged when there are reasonable grounds to suspect that Aged Care Ambassadors has engaged in conduct that: is dishonest, fraudulent, or corrupt; is unethical, misleading, or deceptive, such as acting dishonestly, altering records, or making false entries in books and records; involves questionable accounting practices or deliberate breaches of Aged Care Ambassadors' policies; ​ is potentially harmful to Aged Care Ambassadors, such as maladministration or significant waste of resources; IV. How to make a disclosure Your disclosure will be handled by the assessment and investigation process outlined in the Aged Care Ambassadors Whistleblowing Policy. This policy can be accessed through the client's Brevity Software system or our office. When disclosures are made under the policy, protections such as confidentiality, anonymity, and safeguards against retaliation or detriment will apply. A disclosure can be made to Aged Care Ambassadors Pty Ltd can be made through any of the following means: Aged Care Ambassadors Disclosure Form Email: info@agedcareambassadors.com.au Telephone: 0435 615 132 Po Box: Box Number, Noosa Civic, Queensland.

Crediamo che le connessioni forti siano fondamentali. Gli Aged Care Ambassadors aiutano le persone a vivere vite di successo, impegnate e significative nella comunità e a casa. Offriamo servizi completi di assistenza agli anziani, garantendo l'accesso al supporto domiciliare per aiutare le persone a rimanere connesse e a rimanere dove è il loro cuore. Visualizza i pacchetti Contattaci Perché avvalersi degli Aged Care Ambassadors? Crediamo nell'importanza delle connessioni con le persone. Hai sentito parlare delle Blue Zones? Si tratta di aree geografiche in cui le persone vivono vite eccezionalmente lunghe e sane. I fattori chiave includono stile di vita, dieta, salute fisica, ambiente, relazioni sociali e scopo. In quanto organizzazione fondata e posseduta da ex veterani, comprendiamo l'importanza della connessione e dell'appartenenza. Ci impegniamo a garantire che tu riceva il supporto e l'assistenza significativa di cui hai bisogno per vivere al meglio la tua vita. Pacchetto di assistenza domiciliare I pacchetti di assistenza domiciliare sono progettati per rendere accessibile l'assistenza domiciliare. Il programma finanziato dal governo consente agli anziani australiani idonei di continuare a vivere a casa in modo indipendente, ricevendo una gamma di servizi di assistenza domiciliare in base alle loro esigenze valutate. Se hai più di 65 anni e hai bisogno di ulteriore supporto a casa, puoi richiedere un pacchetto di assistenza domiciliare richiedendo una valutazione tramite l'ente governativo My Aged Care. Applica ora I nostri servizi La nostra gamma di servizi è sviluppata per soddisfare le tue esigenze e preferenze individuali. Serviti da un team di esperti, parla con uno dei nostri cordiali membri del team per saperne di più su come possiamo aiutarti. 24 Hour Care Cleaning and Household Tasks Administration Community Involvement Companionship Gardening Staying Active Meal Preparation and Groceries Medication Management Personal Assistance Respite Care Social Support & Outings Il team di Aged Care Ambassadors fornisce un eccezionale supporto sociale, amministrazione, spesa alimentare e tutti gli altri supporti domestici. Sono affidabili, amichevoli e degni di fiducia, assicurandomi di ricevere il massimo livello di assistenza e supporto. Valma T - Paradiso del Pacifico, Sunshine Coast Pronti a connettervi? Chiama subito Aged Care Ambassadors per iniziare il tuo significativo percorso di supporto all'assistenza agli anziani. Iniziare

Pacchetti di assistenza Pace della mente I pacchetti di assistenza domiciliare sono un modo meraviglioso per mantenere l'indipendenza e godere di tranquillità. Questi pacchetti forniscono fondi che possono essere utilizzati per l'aiuto quotidiano come pulizie, giardinaggio e cura personale. Offrono anche supporto alla comunità, inclusi trasporti e servizi sociali. Se hai più di 65 anni (o 50 per gli aborigeni o gli isolani dello Stretto di Torres), hai bisogno di un piccolo aiuto con le attività quotidiane e hai una tessera Medicare, puoi richiedere un pacchetto di assistenza domiciliare. Visualizza i pacchetti L'applicazione è semplice Per verificare se hai diritto al supporto assistenziale, segui i nostri 4 semplici passaggi. 01 Chiama My Aged Care al numero 1800 200 422 Chiamaci per una valutazione completa, che viene completata dall'Aged Care Assessment Team/Service (ACAT/ACAS). Assicurati di avere a portata di mano la tua tessera Medicare. Se chiami per conto di qualcuno, questa persona dovrà essere con te per dare il suo consenso verbale prima che tu possa parlare per suo conto. 02 Completa la valutazione completa. An ACAT Assessor will visit you in your home and run through a range of questions to help them understand your current situation. It’s a great idea to be prepared for these questions – write down a list of all the things that you are struggling with and finding difficult. Don’t try and put on your “best face”, talk honestly about your needs so that you can get the help you deserve. Additionally, if you receive informal support, for example, from family members, write down what you wouldn’t be able to do if they weren’t there to help you. 03 Riceverai una lettera da My Aged Care con i risultati della tua valutazione. Dopo la valutazione completa, verrà determinato il livello di finanziamento per il tuo pacchetto. I pacchetti vengono assegnati in base a un sistema di priorità nazionale. Sarai informato del tuo livello di finanziamento tramite una lettera per posta. Tieni presente che il finanziamento può richiedere dai 3 ai 6 mesi per arrivare. Potresti anche essere stato approvato per Residential Respite o Aged Care Home: non hai bisogno di usare questi servizi, ma sono lì se ne hai bisogno. Se hai bisogno di cure immediate, chiedi a My Aged Care informazioni su altri sussidi governativi a cui puoi accedere mentre aspetti. 04 Aspetta l'incarico! Se sei approvato per un Pacchetto di assistenza domiciliare, il passaggio finale è attendere che ti venga assegnato il finanziamento. Questo tempo di attesa può essere piuttosto lungo, soprattutto se sei stato approvato per un Pacchetto di livello 3 o 4. Una volta assegnato, riceverai una lettera da My Aged Care che ti informerà di ciò. All'interno di questa lettera troverai il tuo codice di riferimento univoco, di cui il fornitore da te scelto avrà bisogno per iniziare i servizi. Livelli del pacchetto di assistenza Livello 1 Pacchetto Bisogni di assistenza di base. circa $ 10.589 Livello 2 Pacchetto Low level care needs circa $ 18.622 Livello 3 Pacchetto Un grande aiuto. circa $40.530 Livello 4 Pacchetto Assistenza dedicata. circa $61.440 Pronti a connettervi? Chiama subito Aged Care Ambassadors per iniziare il tuo significativo percorso di supporto all'assistenza agli anziani. Iniziare

Prezzi Ottima assistenza e tranquillità Support Steps Cura e prezzi Termini e Condizioni Efficace dal 1° luglio 2024 I servizi sono esenti da GST La durata minima del servizio è di 30 minuti, a cui seguono incrementi di 15 minuti. I servizi di assistenza diretta per 30 minuti vengono addebitati al 65% della tariffa oraria Pernottamento notturno: servizio notturno di 12 ore dalle 18:00 alle 6:00 e comprende assistenza attiva dalle 18:00 alle 22:00 e un periodo di inattività dalle 22:00 alle 6:00. Durante il periodo di inattività possono essere fornite fino a 2 ore di assistenza, se necessario. Pronti a connettervi? Chiama subito Aged Care Ambassadors per iniziare il tuo significativo percorso di supporto all'assistenza agli anziani. Iniziare

politica sulla riservatezza Privacy This privacy notice provides you with details of how we collect and process your personal data through your use of our site agedcareambassadors.com.au including any information you may provide through our site when you purchase a product or service, sign up for our newsletter or take part in a prize draw or competition. By providing us with your data, you warrant to us that you are over 13 years of age. Aged Care Ambassadors is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). Contact Details Our full details are: Full name of legal entity: Aged Care Ambassadors Email address: info@agedcareambassadors.com.au If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk ). We would be grateful if you would contact us first if you have a complaint so that we can try to resolve it for you. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at infoexeevents.co.uk 2. What data do we collect about you? Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows: Identity Data may include your first name, last name, username, title, date of birth, and gender. Contact Data may include your billing address, delivery address, email address, and telephone numbers. Financial Data may include your bank account and payment card details. Transaction Data may include details about payments between us and other details of purchases made by you. Technical Data may include your login data, internet protocol addresses, browser type, and version, browser plug-in types and versions, time zone setting and location, operating system and platform, and other technology on the devices you use to access this site. Profile Data may include your interests, preferences, feedback, and survey responses. Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties' communication preferences. We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is when we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data. Sensitive Data We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offenses. Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time. 3. How we collect your personal data We collect data about you through a variety of different methods including: Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email, or otherwise, including when you: order our products or services; to start up a business relationship and business development inquiry subscribe to our service or publications; request resources or marketing be sent to you; enter a competition, prize draw, promotion or survey; or give us feedback. Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions, and usage patterns. We collect this data by using cookies, server logs, and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at agedcareambassadors.com.au/cookies for further details. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below analytics providers such as Google based outside the EU; search information providers [such as [Linked In, Google] based [inside OR outside] the EU]. Identity and Contact Data from data brokers or aggregators [such as Electricalmarketing based [inside OR outside] the EU]. Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU. ​ 4. How we use your personal data We will only use your personal data when legally permitted. The most common uses of your personal data are: Where we need to perform the contract between us. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at info@agedcareambassadors.com.au Purposes for processing your personal data Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant. We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at infoexeevents.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose/ActivityType of dataLawful basis for processing To process and deliver your order including a. Identity b. ContactPerformance of a contract with you To process and deliver your order including: a. Manage payments, fees, and charges b. Collect and recover money owed to the USA. Identity b. Contact c. Financial d. Transaction e. Marketing and Communications. Performance of a contract with you b. Necessary for our legitimate interests to recover debts owed to us To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy. Identity b. Contact c. Profile d. Marketing and Communications. Performance of a contract with you b. Necessary to comply with a legal obligation c. Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services To enable you to partake in a prize draw, or competition or complete a survey. Identity b. Contact c. Profile d. Usage e. Marketing and Communications. Necessary for our legitimate interests to study how customers use our products/services, develop them, and grow our business To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)a. Identity b. Contact c. Technical. Necessary for our legitimate interests in running our business, provision of administration and IT services, and network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise b. Necessary to comply with a legal obligation To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising. Identity b. Contact c. Profile d. Usage e. Marketing and Communications f. TechnicalNecessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences. Identity b. UsageNecessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business, and to inform our marketing strategy Marketing communications You will receive marketing communications from us if you have: requested information from us purchased goods or services from us; or if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and in each case, you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at info@agedcareambassadors.com.au at any time Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions. Change of purpose We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at info@agedcareambassadors.com.au If we need to use your data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing. We may process your data without your knowledge or consent where this is required or permitted by law. ​ 5. Disclosures of your data We may have to share your data with the parties set out below for the purposes set out in the table in paragraph 4 above: Other companies in our group provide IT and system administration services and undertake leadership reporting. Service providers who provide IT and system administration services. Professional advisers including lawyers, bankers, auditors, and insurers provide consultancy, banking, legal, insurance, and accounting services. HM Revenue & Customs, regulators, and other authorities based in the United Kingdom and other relevant jurisdictions require reporting of processing activities in certain circumstances. Talent, Celebrity, and Marketing agencies Third parties to whom we sell, transfer or merge parts of our business or our assets. We require all third parties to whom we transfer your data to respect the security of your data and to treat it by the law. We only allow such third parties to process your data for specified purposes and by our instructions. ​ 6. International transfers We share your data within our group of companies which involves transferring your data outside the European Economic Area (EEA).] Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria. Many of our third-party service providers are based outside the European Economic Area (EEA) so their processing of your data will involve a transfer of data outside the EEA. Whenever we transfer your data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented: We will only transfer your data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. Please email us at info@exeevents.co.uk if you want further information on the specific mechanism used by us when transferring your data out of the EEA. ​ 7. Data security We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know such data. They will only process your data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. ​ 8. Data retention We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see below for further information. In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. ​ 9. Your legal rights Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to: Request access to your personal data. Request correction of your personal data. Request the erasure of your personal data. Object to processing of your personal data. Request restriction of processing your personal data. Request transfer of your personal data. Right, to withdraw consent. You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at info@agedcareambassadors.com.au ​ You will not have to pay a fee to access your data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information about your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. ​ 10. Third-Party Links This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. ​ 11. Cookies You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see info@agedcareambassadors.com.au

Chi siamo La nostra missione, visione e valori Missione Gli AMBASCIATORI DELL'ASSISTENZA AGLI ANZIANI (ACA) si propongono di offrire alle persone bisognose servizi di assistenza incentrati sulla persona, di valore, di qualità, flessibili e attenti, affinché possano continuare a vivere a casa. Ci impegneremo a creare un ambiente in cui il nostro team dirigenziale e assistenziale sia incoraggiato a continuare ad apprendere e a sviluppare competenze professionali e crescita personale. Consiglio di Amministrazione Con oltre 40 anni di esperienza complessiva. Presso Aged Care Ambassadors (ACA), il nostro Consiglio di Amministrazione porta con sé una vasta esperienza e background diversi, perfettamente adatti a supportare i nostri veterani e clienti dell'assistenza agli anziani con cure personalizzate. Con oltre 40 anni di esperienza combinata in sanità e gestione aziendale, il nostro team di gestione offre un mix unico di esperienza personale vissuta in disabilità, salute mentale e assistenza agli anziani. Il Consiglio di Amministrazione di ACA è impegnato a mantenere i più alti standard di assistenza. Si concentra sulla formazione del personale, la supervisione, le valutazioni, la pianificazione dei servizi individuali e il rispetto dei diritti degli utenti dei servizi. La loro esperienza e il loro impegno combinati assicurano che i nostri clienti ricevano la migliore assistenza e supporto possibili, su misura per le loro esigenze specifiche. Esperienza Il nostro consiglio di amministrazione comprende ex veterani con una vasta esperienza in project management, business management, pianificazione strategica e capacità operative. Questo set di competenze diversificato arricchisce la capacità del nostro team di fornire assistenza e supporto eccezionali. Scegliendo ACA, hai scelto un fornitore di assistenza locale e personalizzato, impegnato a supportare i veterani e gli anziani con compassione, rispetto e competenza senza pari. Eccellenza, Rispetto e Lealtà È importante comportarsi in modo coerente, usare principi morali ed essere affidabili, per garantire affidabilità e rispetto per tutti. Assumere personale esperto per garantire la fornitura di un servizio di alta qualità. Promuovere legami belli e significativi per aiutare la comunità degli anziani a vivere una vita sana e appagante. Per promuovere l'apprendimento e lo sviluppo Pronti a connettervi? Chiama subito Aged Care Ambassadors per iniziare il tuo significativo percorso di supporto all'assistenza agli anziani. Iniziare

Accessibilità Accessibility statement for agedcareambassadors.com.au ​ This accessibility statement applies to agedcareambassadors.com.au . ​ This website is run by Aged Care Ambassadors. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels, and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible is this website is We know some parts of this website are not fully accessible:​ the text will not reflow in a single column when you change the size of the browser window you cannot modify the line height or spacing of the text most older PDF documents are not fully accessible to screen reader software live video streams do not have captions some of our online forms are difficult to navigate using just a keyboard you cannot skip to the main content when using a screen reader there’s a limit to how far you can magnify the map on our ‘Contact Us page. ​ Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille:​ email info@agedcareambassadors.com.au We’ll consider your request and get back to you in 7 working days. ​ Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@agedcareambassadors.com.au ​ ​ Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). ​ ​ Technical information about this website’s accessibility ​ Aged Care Ambassadors is committed to making its website accessible, by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. ​ Compliance status ​ This website complies with the Web Content Accessibility Guidelines version 2.1 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. ​ Non-compliance with the accessibility regulations Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by July 2024. When we publish new content we’ll make sure our use of images meets accessibility standards. ​ ​ Navigation and accessing information There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. Users can’t change text size without some of the content overlapping. ​ Disproportionate burden This statement was prepared on [31/06/24]. It was last reviewed on [29/07/24]. This website was last tested on [07/08/24]. The test was carried out by [agedcareambassadors.com.au]. We used this approach to decide on a sample of pages to test agedcareambassadors.com.au

Domande frequenti D. Per cosa posso utilizzare il mio Pacchetto Home Care? Un pacchetto di assistenza domiciliare può essere utilizzato per una varietà di servizi come pulizie, servizi infermieristici e supporto sociale. Puoi scoprire di più su cosa copre il tuo pacchetto di assistenza domiciliare visitando my Aged Care su www.myagedcare.gov.au Q. How do I apply? Per richiedere un pacchetto di assistenza domiciliare è necessario registrarsi presso My Aged Care chiamando il numero 1800 200 422 o registrandosi online. D. Devo effettuare una valutazione del reddito per ottenere un pacchetto di assistenza domiciliare? Sì, l'Aged Care Assessment Team (ACAT) effettuerà una valutazione domiciliare per determinare la tua idoneità e il livello di assistenza. Q. What doesn't a Home Care Package cover? I pacchetti di assistenza domiciliare coprono un'ampia gamma di servizi, tuttavia alcuni servizi non sono coperti da un pacchetto di assistenza domiciliare. Alcuni esempi di servizi non ammissibili sono: pagamento di un mutuo o di una casa, viaggi e vacanze, servizi coperti da Medicare, farmaci, modifiche alla casa che esulano dai requisiti di assistenza e attività di intrattenimento. D. Come funziona un pacchetto di assistenza domiciliare? Un pacchetto di assistenza domiciliare è un insieme di fondi del governo federale assegnati agli anziani australiani che potrebbero aver bisogno di cure aggiuntive a casa. D. Come faccio a sapere quanti fondi ho a disposizione? Il finanziamento è determinato dal tuo Home Care Package Level che ti verrà assegnato dopo la tua valutazione. I livelli vanno da 1 a 4 e il finanziamento viene assegnato in base al livello di assistenza richiesto. Q. Do I qualify for a Home Care Package? Puoi ricevere un pacchetto di assistenza domiciliare se hai bisogno di assistenza occasionale nelle attività quotidiane, hai più di 65 anni (50 anni o più per gli aborigeni o gli isolani dello Stretto di Torres) e sei in possesso di una tessera Medicare. Pronti a connettervi? Chiama subito Aged Care Ambassadors per iniziare il tuo significativo percorso di supporto all'assistenza agli anziani. Iniziare

Biscotti Introduzione Benvenuti nel sito web di A ged Care Ambassadors . Questa Politica sui cookie spiega cosa sono i cookie, come li utilizziamo e le tue scelte in merito al loro utilizzo. Continuando a utilizzare il nostro sito web, acconsenti al nostro utilizzo dei cookie tramite questa politica. Cosa sono i cookie? I cookie sono piccoli file di testo memorizzati sul tuo dispositivo (computer, smartphone, tablet) quando visiti siti web. Aiutano i siti web a ricordare informazioni sulla tua visita, rendendo il sito più utile per te. I cookie possono essere cookie "persistenti" o "di sessione". I cookie persistenti rimangono sul tuo dispositivo per un periodo di tempo stabilito o finché non li elimini, mentre i cookie di sessione vengono eliminati quando chiudi il browser. Come utilizziamo i cookie Aged Care Ambassadors utilizza i cookie per migliorare la tua esperienza sul nostro sito web. I cookie ci aiutano a capire come utilizzi il nostro sito e ci consentono di migliorare i nostri servizi. I tipi di cookie che utilizziamo includono: Cookie essenziali: questi cookie sono necessari per il corretto funzionamento del sito web. Ti consentono di navigare nel nostro sito e di utilizzare le sue funzionalità, come l'accesso alle aree protette. Cookie di performance: questi cookie raccolgono informazioni su come utilizzi il nostro sito web, ad esempio quali pagine visiti più spesso. Questi dati ci aiutano a migliorare la funzionalità del sito web e l'esperienza utente. Cookie funzionali: questi cookie consentono al sito web di ricordare le scelte effettuate dall'utente, come le preferenze linguistiche o la regione in cui si trova, offrendo un'esperienza più personalizzata. Cookie analitici: utilizziamo questi cookie per raccogliere informazioni statistiche sui nostri visitatori. Questi dati ci aiutano a capire come gli utenti interagiscono con il nostro sito e dove possiamo apportare miglioramenti. Cookie di terze parti Potremmo anche utilizzare cookie di terze parti forniti da partner fidati. Questi cookie vengono utilizzati per scopi analitici per tracciare e misurare l'utilizzo del nostro sito, assicurandoci di poter continuare a produrre contenuti coinvolgenti. I cookie di terze parti sono soggetti alle politiche sulla privacy dei rispettivi provider. Gestione dei cookie Hai il diritto di accettare o rifiutare i cookie. La maggior parte dei browser Web accetta automaticamente i cookie, ma di solito puoi modificare le impostazioni del browser per rifiutare i cookie, se preferisci. Tieni presente che la disattivazione dei cookie potrebbe influire sulla funzionalità del nostro sito Web e sulla tua capacità di utilizzare determinate funzionalità. Modifiche alla presente politica Potremmo aggiornare questa Politica sui cookie di tanto in tanto per riflettere i cambiamenti nelle nostre pratiche o per altri motivi operativi, legali o normativi. Ti invitiamo a rivedere questa politica periodicamente per rimanere informato sul nostro utilizzo dei cookie. Contattaci Se hai domande o dubbi sulla nostra Politica sui cookie, contattaci a: Ambasciatori dell'assistenza agli anziani E-mail: info@agedcareambassadors.com.au Telefono: 0412392340 Indirizzo: Unità 3/12 Grebe St, Spiaggia di Peregian 4573 del Queensland Grazie per aver visitato Aged Care Ambassadors. La tua privacy è importante per noi e ci impegniamo a proteggere le tue informazioni personali, offrendoti al contempo una preziosa esperienza online.

Feedback e reclami Presso Aged Care Ambassadors, ci impegniamo a fornire il miglior servizio possibile. Prendiamo molto sul serio anche i feedback e i reclami e siamo sempre benvenuti ad ascoltare i vostri pensieri e feedback per assicurarci di poter continuare a fornire la migliore assistenza possibile. Come puoi inviare feedback Chiamaci Numero di telefono: 0412392340 Dal lunedì al venerdì dalle 8:00 alle 16:00 Completa online Invia un modulo online Inviaci un'e-mail info@agedcareambassadors.com.au Richiesta di feedback e reclami *Details of my compliment, complaint or feedback *Your first name Your date of birth Enter Your Phone Number *Your surname Enter Your Email Address Send Message Thank You for Reaching Out! Se si completa per conto di un cliente di Aged Care Ambassadors, si prega di compilare i campi sottostanti: *Your first name *Your surname Your date of birth Send Message Thank You for Reaching Out!

Fai un referral Chiama subito Aged Care Ambassadors per iniziare il tuo significativo percorso di supporto all'assistenza agli anziani. Nome di battesimo* Cognome* E-mail* Telefono Nome dell'organizzazione* Titolo di lavoro Nome del cliente* Numero di telefono del cliente* Codice postale dei membri Indirizzo del cliente Tipo di supporto Si prega di selezionare Informazioni aggiuntive Fornire ulteriori informazioni sui supporti richiesti. Fare domanda a Rather talk to someone? Chiamaci allo 0435 615 132

Termini e Condizioni Welcome to Aged Care Ambassadors. These terms and conditions outline the rules and regulations for the use of our website, located at [Website URL]. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the Aged Care Ambassadors' website if you do not accept all of the terms and conditions stated on this page. 1. Introduction Aged Care Ambassadors (referred to as "we", "us", or "our") provide information, resources, and services related to aged care. The following terms and conditions govern your use of our website. 2. Intellectual Property Rights Unless otherwise stated, Aged Care Ambassadors and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from https://www.agedcareambassadors.com.au/ for your personal use, subject to restrictions set in these terms and conditions. You must not: Republish material from this website without prior written consent. Sell, rent, or sub-license material from this website. Reproduce, duplicate, or copy material from this website for commercial purposes. Redistribute content from this website unless the content is specifically made for redistribution. 3. User Content In these terms and conditions, "your user content ​ 4. User Content 4.1 Submission of Content: You may submit content, including but not limited to text, images, and other materials (collectively, "User Content"), to the website. By submitting User Content, you grant Aged Care Ambassadors a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. ​ 4.2 Responsibility for Content: You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to submit the User Content and that it does not violate any third-party rights, including intellectual property rights privacy rights, or any applicable laws. 4.3 Prohibited Content: You agree not to submit any User Content that is unlawful, defamatory, libelous, harassing, threatening, abusive, obscene, vulgar, pornographic, harmful, or otherwise objectionable. Aged Care Ambassadors reserves the right, but is not obligated, to remove any User Content that violates these Terms or is otherwise inappropriate. ​ 5. Intellectual Property All content on this website, including text, graphics, logos, images, and software, is the property of Aged Care Ambassadors or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission. 6. Disclaimer of Warranties This website is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Aged Care Ambassadors does not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website is free of viruses or other harmful components. ​ 7. Limitation of Liability To the fullest extent permitted by law, Aged Care Ambassadors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website, even if we have been advised of the possibility of such damages. ​ 8. Indemnification You agree to indemnify, defend, and hold harmless Aged Care Ambassadors, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the website or your violation of these Terms. ​ 9. Governing Law These Terms shall be governed by and construed by the laws of Australia, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Australia. ​ 10. Contact Information If you have any questions or concerns about these Terms, please contact us at: Aged Care Ambassadors [Unit 3/12 Grebe St, Peregian Beach QLD 4573] Phone: [0412392340 ] By using the Aged Care Ambassadors website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.