Frequently asked questions
Q. What can I use my Home Care Package for?
A Home Care Package can be used for a variety of services such as cleaning, nursing services and social support. You can learn more about what your Home Care Package covers by visiting my Aged Care at www.myagedcare.gov.au
Q. How do I apply?
you can apply for a home care package you will need to register with My Aged Care by calling 1800 200 422 or registering online.
Q. Do I need to do an income assessment to get a Home Care Package?
Yes, the Aged Care Assessment Team (ACAT) will conduct a In Home Assessment to determine your eligibility and level of care.
Q. What doesn't a Home Care Package cover?
Home Care Packages do cover a wide range of services, however, some services are not covered on a home care package. Some examples of ineligible services are: paying for a mortgage or home, travel and holidays, services covered by Medicare, medication, home modifications that are outside your care requirements and entertainment activities.
Q. How does a Home Care Package work?
A Home Care Package is a pool of Federal Government funds that is allocated to older Australians who may require some additional care at home.
Q. How do I know how much funding I have?
Funding is determined by your Home Care Package Level which you will be assigned after your assessment. Levels range from 1-4 and funding is allocated based on the level of care required.
Q. Do I qualify for a Home Care Package?
You can receive a Home Care Package if you need occasional assistance with everyday tasks, you're over the age of 65 (50 years or older for Aboriginal or Torres Strait Islander people) and have a Medicare card.
